PURCHASING INFORMATION
The delivery charges for orders placed through our Online Store may vary depending on the shipping service used. However, we offer several options to make the delivery process convenient for our customers.
You can choose to have your order delivered directly to your home, with delivery charges depending on the location, size, and weight of the package. Alternatively, we also provide the option to pick up your purchases for free at our store.
During the online purchasing process, you will have the option to select the in-store pickup option, thereby eliminating the delivery charges. We encourage you to check the costs and availability of this option during the checkout process.
The delivery times for orders placed through the Online Store vary depending on the destination and the chosen shipping method. Typically, for deliveries within Switzerland, the standard delivery times range from 2 to 5 business days. However, it’s important to note that these times may vary based on factors such as product availability, time of year, and any exceptional circumstances. We will do our best to deliver your order as quickly as possible and provide more accurate timing information during the purchasing process.
After placing an order, it will be processed in our system. You will receive an order confirmation that includes details of your purchase, such as the selected products, the total amount, and shipping information. Subsequently, our team will work to prepare your order, carefully pack the products, and arrange for shipment. We will send you a notification when your order has been shipped, along with a tracking number to monitor the delivery. If you have chosen an online payment method, you will need to complete the payment before the shipment. In the meantime, we remain available for any questions or further assistance regarding your order.
Yes, you will receive an invoice for your order. After making a purchase on our Online Store, you will receive an order confirmation that includes transaction details and the total amount. Subsequently, we will process the invoice for your order and send it to you via email or include it directly in your shipment. Please make sure to check your email inbox or any document attached to the package to find your invoice. If you need an additional copy of the invoice or have any questions regarding the information contained within it, feel free to contact us. We are here to provide any assistance you may need.
PAYMENT INFORMATION
The payment for your order is generally charged to your bank account at the time of making the purchase on our online store. However, it’s important to note that processing and charging times may vary depending on the chosen payment method. Typically, charges occur immediately for credit card payments or through online payment services, while payments made via bank transfer or invoice may require a verification and confirmation period. We recommend checking the specific information related to the selected payment method during the checkout process. If you have further questions or concerns, we are available to provide assistance.
The wishlist is a feature available on our online store that allows you to save products you’re interested in and wish to purchase in the future. You can add products to your wishlist by clicking on the dedicated button or icon on the product page. Instead of directly adding the products to your cart and proceeding with the purchase, you save them in your wishlist for later reference. The wishlist enables you to keep track of the products you’re interested in, making it easier to manage and organize your shopping desires. Additionally, it offers the option to share your wishlist with friends and family, allowing them to get an idea of the products you like.
If you receive a damaged or wrong product, we kindly ask you to contact us as soon as possible to report the issue. To resolve the situation, you may follow the steps below:
- Contact us within a specified timeframe outlined in our return policy. This timeframe may vary depending on the store and the terms of sale.
- Provide detailed information about the damaged or wrong product. It may be helpful to include a description of the problem and, if possible, clear photos showcasing the defect or error.
- Follow the instructions we provide for returning the product. We may ask you to return the damaged or wrong item at our expense, or we may arrange for a replacement or refund, depending on availability and your preferences.
It is important to contact us promptly to ensure a swift and satisfactory resolution of the issue. We will do our best to assist you and resolve the situation as quickly as possible. Your satisfaction is our priority, and we will strive to resolve any problems in the best possible manner.
If you wish to modify or cancel your order, we recommend contacting us as soon as possible. We will do our best to assist you and check if it is still possible to make the requested changes or cancel the order.
However, please note that once the order has been processed and shipped, it may no longer be possible to make modifications or cancellations. This depends on our company policies and the current status of the order.
Therefore, we urge you to contact us immediately through our customer support channels, providing all relevant order information such as the order number or account details, so that we can provide the best assistance possible.
Please remember that timely communication is essential to effectively manage order modifications or cancellations. We will make every effort to accommodate your requests, but please understand that there may be limitations depending on the order status and processing stage.
“Package tracking” is a service that allows you to monitor the progress and location of your order during the shipping phase. When your order is shipped, we provide you with a tracking number that you can use to track the delivery status of the package.
Through the tracking service, you can view detailed information about the stages of the package’s journey, such as departure from the warehouse, arrival at the sorting center, passage through various transit points, and ultimately, delivery to your address.
You can access the package tracking service using the provided tracking number, usually through the courier’s website or the shipping platform used. For domestic shipments, we typically use Swiss Post (www.post.ch). This will allow you to track the progress of your order in real-time and have a more accurate estimate of the delivery date.
Package tracking is an excellent tool to monitor your shipment and have peace of mind regarding the delivery of your order.